Signing in to the patient portal
Sign in with your last name, date of birth and phone number. We email you a secure sign-in link. There is no password.
Overview
The patient portal does not use a password. You enter three details from your clinic record. If they match, we email you a secure sign-in link. You open the link and you are signed in.
Prerequisites
- Your clinic has registered you as a patient.
- Your clinic record has your email address, and you can open that email.
- You know the last 6 digits of the phone number on your clinic record.
Steps
Open the sign-in page. Go to https://app.mydentalpractice.ng/patientportal/login.
Enter your Last name. Type it as it appears on your clinic record.
Enter your Date of birth.
Enter the Last 6 digits of your phone number. Use the primary phone number your clinic has for you. Enter numbers only.
Click "Email me a sign-in link". The page then says: "If these details match a record, we have sent a secure sign-in link to the email on file." The page shows the same message even when the details do not match. This keeps your information private.
Open the email and click the link. The link works one time only and expires after 15 minutes. If you attend more than one clinic that uses MyDentalPractice, you get one email for each clinic. Open the link for the clinic you want.
You are signed in. The page says "Signing you in securely..." and then opens your dashboard.
Sign out when you finish. Click Sign out at the top of the page. On a phone, open the menu first, then tap Sign out.
To try again with other details, click Use different details on the "Check your email" page.
Expected outcome
- You see your dashboard.
- This device stays signed in for up to 30 days, unless you sign out or revoke the device on the Security tab of your profile.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| No email arrives | The details do not match your clinic record exactly | Check your last name, date of birth and phone digits, then click Use different details and try again |
| No email arrives | The email is in your spam or junk folder | Check spam and junk folders |
| No email arrives | Your clinic record has no email, or an old email | Contact your clinic and ask them to add or update your email |
| No email arrives after many tries | Too many attempts in a short time | Wait a few minutes, then try once more |
| "This link is invalid or has expired" | The link was already used, is older than 15 minutes, or a newer link was sent | Click Request a new sign-in link and use the newest email |
| You no longer have access to your email | The link can only go to the email on your record | Contact your clinic to update your email |
| You are signed out sooner than expected | You signed out, revoked this device, or 30 days passed | Sign in again |