Updating your profile

Overview

Keep your contact details up to date so your clinic can reach you and your sign-in links reach you. In the portal you can change your email, phone numbers and address. Only your clinic can change your name and date of birth.

Prerequisites

You are signed in to the portal.

Steps

Open Profile. Click Profile in the menu at the top. The Profile tab shows your Personal Information, including your Patient Number, Date of Birth, First Name and Last Name.

Click "Edit".

Change your Email if needed. Sign-in links go to this email, so it cannot be left blank. Check it carefully.

Change your Primary Phone if needed. It cannot be left blank. The last 6 digits of this number are what you enter when you sign in.

Change your Secondary Phone if needed. This one is optional.

Change your Address if needed. Street Address, City, State/Province and Postal Code.

Click "Save". Or click Cancel to keep your old details. Your clinic sees the new details.

Expected outcome

Your clinic record has your new contact details.
Your next sign-in link goes to your new email.
Next time you sign in, use the last 6 digits of your new primary phone.

Troubleshooting

Problem	Likely cause	What to do
You cannot change your name or date of birth	Only the clinic can change these	Contact your clinic
An error shows when you save a blank email or phone	Email and primary phone are required	Enter a valid email and phone number
An error shows when you save a new email	The email is not valid, or the clinic already uses it for another patient	Check the email, or contact your clinic
You want to update allergies, medical history or next of kin	These are not in the portal profile	Tell your clinic at your next visit, or send a request from Support