Invoices and payments

See your invoices, what you have paid and what you still owe, and pay online if your clinic accepts online payment.

Overview

The Invoices page lists the invoices your clinic has issued to you. You can see each invoice in detail with its payments. If your clinic accepts online payment, you can pay by card from the portal. If not, pay the clinic in the way it accepts and the clinic records the payment.

Prerequisites

You are signed in to the portal.
To pay online: your clinic accepts online payment, the invoice has a balance to pay, and your clinic record has your email address.

Steps

Open Invoices. Click Invoices in the menu at the top. The page is called My Invoices.

Filter the list if you want. Use the list at the top to show All Invoices, Unpaid, Partially Paid, Paid or Overdue.

Read the list. Each row shows the invoice number, date, amount, balance and status.

Open an invoice. Click View Details. You see each line (Description, Qty, Price, Total), then Total, Paid and Balance Due. Payment History lists the payments already recorded, with the method, date and amount.

Pay online, if you see a Pay button. A Pay button shows on invoices that still have a balance, but only when your clinic accepts online payment. Click Pay in the list, or Pay with the amount in the invoice details. This pays the balance due.

Complete the card payment. The clinic's secure card payment page opens (Paystack or Flutterwave). Enter your card details there. Your card details go to the payment provider, not to the portal.

Wait for the confirmation page. After you pay, you come back to a page that confirms your payment. It can say "Payment received", or that the payment is still being confirmed. From there you can go back to your invoices.

Check the invoice. The payment shows on the invoice once it is confirmed. This can take a short while. Do not pay twice.

No Pay button? Your clinic does not take online payment in the portal, or the invoice has nothing left to pay. Pay at the clinic in the way it accepts, such as cash, transfer or card at the front desk. The clinic records the payment and it shows in Payment History.

Expected outcome

You can see what you owe and what you have paid.
After an online payment is confirmed, the invoice shows the payment and the new balance.

Troubleshooting

Problem	Likely cause	What to do
There is no Pay button	Your clinic does not accept online payment, or the invoice is fully paid	Pay the clinic in the way it accepts
Clicking Pay shows an error	Your clinic record may have no email, or online payment is not available right now	Contact your clinic
You paid but the invoice still shows a balance	The payment is still being confirmed	Wait a short while and reload the page. Do not pay again. If it still does not show, contact your clinic
The confirmation page says the payment did not go through	The card payment did not complete	Try again, or pay at the clinic. If you were charged, contact your clinic
You paid at the clinic but the portal shows unpaid	The clinic has not recorded the payment yet	Ask the clinic to record it
You want to pay part of the balance online	Online payment pays the full balance due	Ask your clinic how to pay part of an invoice
An invoice you expected is missing	Draft and cancelled invoices are not shown	Ask your clinic