Invoices and payments
View invoices, see balances, and pay online.
Overview
Pay your clinic without queueing at reception. The portal supports card, bank transfer, and USSD (Nigeria) or mobile money (Ghana). Receipts are automatic.
Prerequisites
- Signed-in portal account
- An outstanding invoice
- A payment method
Steps
Open Invoices. Side menu → Invoices.
See current balance. Top card: total outstanding, breakdown by invoice.
Read each invoice. Click any invoice card — line items, taxes, total, payment status.
Click "Pay" on an unpaid invoice. Modal with payment options.
Pick method. Card, Bank transfer, USSD. Card is fastest; bank transfer takes a few hours.
For card. Enter card details on the secure (Paystack) page. Card data goes directly to Paystack — never touches the platform.
Confirm payment. Payment processes; you see "Successful" within seconds.
Download receipt. Once paid, Receipt generates a PDF. Email auto-sent too.
View payment history. Payment history tab — all payments you've made, refunds if any.
Expected outcome
- Invoice marked paid
- Receipt available immediately
- Balance reflects new total
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Card declined | Issuer block | Try a different card or method |
| Payment succeeded but invoice still unpaid | Webhook delay | Wait 60s; click Refresh |
| Bank transfer not reflected | Reconciliation pending | Bank transfers can take 1-24h to reconcile |
| Want to pay partial | Pay-the-amount field on the invoice | Enter your partial amount |
| Receipt not arrived by email | Spam filter | Download from invoice page directly |