Booking an appointment
Book your next visit through the portal — pick dentist, date, time.
Overview
Self-service booking saves a phone call. Pick a free slot from your clinic's calendar; the appointment is created and confirmed automatically (some clinics manually approve — you'll see a confirmation email when they do).
Prerequisites
- Signed-in portal account
- Your clinic accepts portal bookings (most do; some clinics restrict for high-demand specialists)
Steps
Open Appointments. Side menu or top nav → Appointments, or click "Book Appointment" on the dashboard.
Click "+ Book Appointment".
Pick the visit type. Consultation, Hygiene, Filling check-up, Emergency, etc. Drives default duration.
Pick the dentist. Or "Any available" to see the broadest set of slots.
Pick the location. Multi-location clinics — pick which site you'd visit.
Pick a time slot. Calendar shows available green slots; greyed-out are booked or outside working hours.
Add a note (optional). "Tooth pain on lower-left", "follow-up to last week's cleaning".
Confirm. Booking is created. Status Pending (clinic confirms) or Confirmed immediately.
Receive confirmation. Email and/or SMS confirmation arrives. Reminders fire as appointment approaches.
Expected outcome
- An appointment record on the clinic's calendar
- Confirmation email/SMS sent
- Visible on your portal under Appointments
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| No slots available | Calendar full | Try a different dentist or week |
| Booking blocked | Clinic disabled portal booking | Phone the clinic instead |
| Wrong dentist's slots showing | Filter not applied | Re-select dentist |
Status stuck Pending | Clinic manual approval | Wait for confirmation email; allow 24h |
| Want to invite family member | Each portal account is per-person | Family member needs their own account |