Booking or changing an appointment
The portal shows your appointments. To book, change or cancel one, contact your clinic or use its website booking if it offers one.
Overview
The Appointments page in the portal shows your upcoming and past visits. You cannot book, move or cancel an appointment in the portal. To do that, contact your clinic. Some clinics also let you book on their own website.
Prerequisites
- You are signed in to the portal, to see your appointments.
- Your clinic's phone number or address, to book or change a visit.
Steps
Open Appointments. Click Appointments in the menu at the top. The page is called My Appointments.
Check Upcoming. The Upcoming tab shows each booked visit with its type, status, dentist, date and time.
Check Past. The Past tab shows your earlier visits. Use Previous and Next to move between pages.
To book a new visit, contact your clinic. Phone the clinic or visit the front desk. If your clinic has online booking on its website, you can use that. See Public booking on a clinic's website.
To change or cancel a visit, contact your clinic. Please tell the clinic as early as you can. For a question that is not urgent, you can also send a request from Support.
Check the portal after the clinic makes the change. The new or changed appointment shows on the Appointments page.
Expected outcome
- You can see all your upcoming and past appointments.
- Bookings and changes made by the clinic show in the portal.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| There is no "Book" button | The portal does not take bookings | Contact your clinic, or use its website booking if it has one |
| A website booking does not show in the portal | The clinic has not confirmed the request yet | Wait for the clinic to confirm, or contact the clinic |
| An appointment shows the wrong time | The clinic record needs a change | Contact your clinic |
| You need to cancel urgently | Support requests are not for urgent matters | Phone the clinic |