Deleting your portal account
Remove your patient portal sign-in and connected devices. Your dental records stay with your clinic.
Overview
You can delete your portal account from the Security tab of your profile. This permanently removes your portal sign-in and all devices connected to it. It does not delete your dental records. Those records belong to your clinic, which may be required by law to keep them. To ask about your records, contact your clinic.
Prerequisites
- You are signed in to the portal.
Steps
Open the Security tab. Click Profile in the menu, then click the Security tab.
Find "Delete account". It is at the bottom of the page. Read the message.
Click "Delete my account".
Confirm. Click Yes, permanently delete my account. Or click Cancel to keep your account.
Expected outcome
- Your portal sign-in and connected devices are removed, and you are signed out.
- Any unused sign-in links stop working.
- Your clinic still has your dental records.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| "Could not delete your account. Please try again." | A network or server problem | Try again later. If it keeps failing, contact your clinic |
| You want your dental records deleted or a copy of them | The portal cannot do this. The clinic holds your records | Contact your clinic |
| You want to use the portal again later | Your clinic record still exists | Sign in again with your details. A new portal sign-in is set up for you |
| You only want to stop one device | Deleting removes all devices | Use Revoke under Active Sessions instead |