Viewing your treatment plans
See your active treatment plans, the procedures in each plan and their costs.
Overview
A treatment plan lists the work your dentist recommends and what it costs. The portal shows your active plans: plans that are proposed, approved or in progress. You can read the plans here. You cannot accept, decline or change a plan in the portal. To discuss a plan, talk to your clinic.
Prerequisites
- You are signed in to the portal.
- Your clinic has made a treatment plan for you.
Steps
Open Treatments. Click Treatments in the menu at the top. The page is called My Treatment Plans.
Read each plan. Each plan shows its title, status, a short description if the clinic added one, and the Total Cost.
Read the Procedures. Each procedure shows its name, the tooth number if there is one, its status and its cost.
Check Progress. For a plan that is in progress, a bar shows how many procedures are completed, for example "2 of 5 completed".
Ask about a plan. To accept a plan, ask a question or ask for changes, contact your clinic or send a request from Support.
Expected outcome
- You can see what treatment is planned, what it costs and how far it has gone.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| "No treatment history" | You have no proposed, approved or in progress plans | Plans usually follow a consultation. Ask your clinic if you expected one |
| A finished plan is gone | Completed and cancelled plans are not shown | Ask your clinic for a copy if you need it |
| There is no button to accept the plan | Plans cannot be accepted online | Tell your clinic your decision |
| The plan cost is different from your invoice | Invoices show the final charges | Ask your clinic, or send a request from Support |