How you get a portal account
Your portal account comes from your clinic record. There is no sign-up form and no password.
Overview
You do not sign up for the patient portal yourself. Your portal access comes from the patient record your clinic keeps for you. When your clinic has registered you with an email address, you can sign in. There is no password to create.
The old address /patientportal/register now takes you to the sign-in page.
Prerequisites
- Your clinic has registered you as a patient. Your clinic can do this at the front desk, or it can send you an enrolment link to fill in yourself.
- Your clinic record has an email address that you can open.
Steps
Get registered by your clinic. Give the clinic your details at your visit, or fill in the enrolment form if your clinic sent you a link. See Enrolling as a new patient.
Make sure the clinic has your email. Sign-in links are sent only to the email on your clinic record. Your clinic may also email you an invitation to the portal.
Go to the sign-in page. Open https://app.mydentalpractice.ng/patientportal/login.
Enter your details. Last name, Date of birth and the Last 6 digits of your phone number, as they are on your clinic record.
Open the sign-in link in your email. The first time you sign in, your portal access is set up for you.
Expected outcome
- You are signed in and see your dashboard.
- Your portal shows the information from your clinic record.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| No sign-in email arrives | Your clinic record has no email | Contact your clinic and ask them to add your email |
| No sign-in email arrives | Your details do not match your record exactly | Check the spelling of your last name, your date of birth and your phone number with the clinic |
| You looked for a "Sign up" or "Register" page | There is no self sign-up | Ask your clinic to register you, then sign in |
| Your name or date of birth is wrong in the portal | Only the clinic can change these | Contact your clinic |