Creating your portal account
Register for the patient portal so you can book, pay, and message your clinic online.
Overview
Once your clinic has registered you as a patient, you can create a portal account to access your records online. The portal lets you book, view invoices, read prescriptions, and message the clinic.
Prerequisites
- The email address you used when enrolling at the clinic
- Internet access
Steps
Open the registration page. Go to https://app.mydentalpractice.ng/patientportal/register.
Enter your email. Must be the same email your clinic has on file. The system links the new account to your existing patient record by email.
Set a strong password. At least 12 characters, mix of upper-case, lower-case, numbers, and symbols.
Confirm the password. Re-type to catch typos.
Tick "I agree to the terms". Read the terms and privacy policy first.
Click "Create account". A verification email goes to the address you entered.
Open the email and click the verification link. Link expires in 24 hours.
Sign in. Return to https://app.mydentalpractice.ng/patientportal/login. Enter your email and password.
Land on your dashboard. First-time check: your profile shows the right clinic, the right name. If anything's wrong, update from the Profile page.
Expected outcome
- Your portal account exists and is email-verified
- The account is linked to your clinic's patient record
- You can sign in and see your appointments, invoices, prescriptions
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| "Email not found" | Clinic hasn't enrolled you yet | Contact your clinic to register first |
| "Email already registered" | You created an account previously | Use Forgot password on the sign-in page |
| Verification email never arrives | Spam filter | Check spam; click Resend verification |
| Wrong clinic shows on dashboard | Email matches multiple clinics | Contact support |
| Password rejected | Doesn't meet strength rules | Re-pick: 12+ chars, mixed |