For patients - getting started with the patient portal
Get registered with your clinic, sign in to the patient portal with an emailed link, and find your way around.
Overview
The MyDentalPractice patient portal lets you see your appointments, treatment plans, prescriptions, invoices and shared documents from your clinic. You can also send requests to your clinic, update your contact details, and pay invoices online if your clinic accepts online payment.
There is no password and no sign-up form. Your clinic registers you, and you sign in with a secure link sent to the email on your clinic record.
Prerequisites
- Your clinic has registered you, or has sent you an enrolment link to register yourself.
- An email address that you can open. Your clinic must have it on your record.
- A phone number on your clinic record. You use its last 6 digits to sign in.
- A web browser on a phone or computer.
Steps
Get registered with your clinic. The clinic can register you at the front desk. Or, if your clinic sent you an enrolment link (it looks like https://app.mydentalpractice.ng/enroll/<code>), open it and fill in the form. See Enrolling as a new patient.
Check that your clinic has your email. Sign-in links go only to the email on your clinic record. If you have no email on your record, ask the clinic to add one.
Open the sign-in page. Go to https://app.mydentalpractice.ng/patientportal/login.
Enter your details. Your Last name, Date of birth and the Last 6 digits of your phone number, as they are on your clinic record. Click Email me a sign-in link.
Open the link in your email. The link works one time only and expires after 15 minutes. It opens your dashboard.
Look around. The menu at the top has Dashboard, Appointments, Treatments, Prescriptions, Invoices, Documents, Support and Profile. A short walkthrough can show you each page the first time, and the Help button at the top explains the page you are on.
Check your contact details. Click Profile, then Edit, to update your email, phone numbers and address. Only your clinic can change your name and date of birth.
To book a visit, contact your clinic. You cannot book, change or cancel appointments in the portal. Phone or visit the clinic. Some clinics also let you book on their website. Once the clinic books you, the visit shows on your Appointments page.
Expected outcome
- Your clinic has your record with your email and phone number.
- You can sign in with an emailed link and see your dashboard.
- You know how to see your appointments and how to book through your clinic.
Troubleshooting
| Problem | Likely cause | What to do |
|---|---|---|
| The enrolment link says "Clinic Not Found" | The link is wrong or no longer active | Ask the clinic for the correct link |
| No sign-in email arrives | Your details do not match your record, or your record has no email | Check your details, check your spam folder, or contact your clinic |
| "This link is invalid or has expired" | The link was used, or is older than 15 minutes | Request a new sign-in link |
| You no longer have access to your email | Links go only to the email on your record | Contact your clinic to update your email |
| You cannot find a way to book | Booking is not done in the portal | Contact your clinic, or use its website booking if it has one |