Subscription expired
What happens when your trial ends or subscription lapses, and how to restore access.
Steps
Identify the state. Settings → Billing & Subscription. Status will be TRIAL_ENDED, EXPIRED, SUSPENDED, or CANCELLED.
TRIAL_ENDED. Your 14-day trial completed without a payment method. Action: add a payment method, the system will start your Starter (or chosen tier) subscription immediately.
EXPIRED. Recurring charge failed (insufficient funds, card expired, bank declined). Action: update payment method or pay the outstanding invoice.
SUSPENDED. Manual suspension by platform — typically for fraud review or policy violation. Action: contact platform support.
CANCELLED. You explicitly cancelled. Action: re-subscribe — same page, Re-subscribe button. Data preserved 30 days post-cancellation.
While in any blocked state. Most of the app is restricted; only Settings → Billing & Subscription is reachable. Staff redirected automatically.
Read the recovery flow. Click Pay outstanding or Update payment method. Paystack handles the charge; status flips back to ACTIVE within seconds.
Verify recovery. Header on Billing page now shows tier and ACTIVE. Top nav restores all sections. Tell your team to refresh.