Invitation link expired
What to do when an invitation link no longer works.
Steps
Identify the type of invitation. Staff invitation (sent by clinic owner/admin), platform admin invitation (sent by Super Admin), patient enrolment link (clinic-issued), or your own self-signup verification email.
Check the expiry window. Staff: 7 days. Platform admin: 7 days. Patient enrolment: typically 30 days but configurable. Self-signup email verification: 24 hours.
For staff invitations: ask the inviter (clinic owner/admin) to resend. They go to Settings → Staff → Pending Invitations, click your row, click Resend. New email arrives with a fresh 7-day link.
For platform admin invitations: ask any Super Admin to resend from the platform admin console.
For self-signup verification: sign in once at the sign-in page; the system shows a "Resend verification" button. Limited to 3 per hour.
For patient enrolment: ask the clinic to share the enrolment URL again. They can also generate a fresh code from Settings → Integrations.
Don't share invitation links. Each link is single-use and tied to a specific email. Sharing won't help and may invalidate the link.
Confirm you got the right link. When the new link arrives, click immediately — don't wait again.