System requirements
Confirm your browser, network, and hardware will work with MyDentalPractice before you sign up.
Overview
MyDentalPractice runs entirely in the browser — no native install. As long as your browser is current and your network is reasonably stable, you're fine. This guide walks you through the checks to do before you sign up so you don't hit avoidable issues later.
Prerequisites
- A laptop, desktop, or tablet with a web browser
- Network connectivity (the platform is online-first; offline mode is available on Professional and Enterprise tiers)
Steps
Confirm your browser is supported. MyDentalPractice supports the current and previous major versions of Chrome, Edge, Firefox, and Safari. Internet Explorer is not supported. To check your version, open chrome://version (Chrome) or about: (Firefox/Safari).
Update your browser. If your browser is more than two major versions behind, update before continuing. Out-of-date browsers may render the calendar, dental chart, and DICOM viewer incorrectly.
Enable cookies and local storage. The platform stores authentication tokens and offline data in cookies and localStorage. If you've blocked them globally, add *.mydentalpractice.ng to your allow-list. In Chrome: Settings → Privacy → Cookies → Sites that can always use cookies.
Allow JavaScript from mydentalpractice.ng. The entire app is JavaScript. If you use NoScript, uMatrix, or a strict ad blocker, allow scripts from app., platform., api., and guides.mydentalpractice.ng.
Test your network speed. Run a quick speed test (e.g. fast.com). For comfortable use you want at least 5 Mbps download and 1 Mbps upload. The dental chart and X-ray viewer are bandwidth-heavy; below 2 Mbps they'll feel sluggish.
Confirm your screen resolution. The clinic app is optimised for 1280×720 or higher. Below that, sidebars and calendars become cramped. The patient portal works on phones (390×844 or larger).
Set your time zone correctly. Go to your operating system's date & time settings and confirm the time zone matches your clinic's location. Appointment times are displayed in your local time; a wrong time zone causes appointments to appear at the wrong time.
Test the staging URL. Open https://app.mydentalpractice.ng in your browser. You should see the sign-in page render cleanly. If layout looks broken or the page is blank for more than 5 seconds, your network or browser is the likely culprit.
Expected outcome
- Your browser is supported and current
- Cookies, JavaScript, and
localStorageare enabled formydentalpractice.ng - Your network can comfortably load the sign-in page
- Your screen and OS time zone are correct
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Sign-in page is blank | JavaScript blocked, browser too old, or extension breaking it | Try in an incognito/private window with extensions disabled; update browser |
| "Cookies must be enabled" error | Third-party cookies blocked | Allow cookies from *.mydentalpractice.ng |
| Calendar shows wrong times | Wrong OS time zone | Update the system time zone, then sign out and back in |
| Slow X-ray loads | Limited bandwidth | Test on a different network; consider upgrading to Professional tier for offline image caching |
| Strange rendering on mobile | Patient portal works on phones; the clinic app does not | Use the clinic app from a laptop or tablet only |