Reading and managing notifications
Triage in-app notifications about appointments, messages, tasks, and system alerts.
Overview
Notifications surface things that need your attention, for example a patient checked in, a chat message or an overdue invoice. The bell icon shows the unread count; the Notifications page is your full inbox.
Prerequisites
- Any authenticated role
- Notification triggers configured (most are on by default)
Steps
Click the bell icon. Top-right of any page. A list of your recent notifications opens.
Open the full Notifications page. Click View notification history at the bottom of the list, or go to /notifications.
Filter the list. Choose All or Unread.
Open what a notification is about. Click View on the notification. The related page opens, for example the appointment or the invoice, and the notification is marked read.
Mark a single notification read. Click Mark as read on the notification.
Mark all as read. Click Mark all as read at the top of the page or in the bell list. Useful at the start of the day.
Expected outcome
- Notifications reflect real-time events
- Unread count is accurate
- Marking actions sync across browser sessions
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Unread count never goes to zero | Stale notifications | Click "Mark all as read" |
| Missing notifications for events you expect | Preferences turned off | See Notification preferences |
| Real-time bell stays at zero | Websocket disconnected | Refresh; check connection indicator |
| A notification has no View link | It is not linked to a page | Read it, then click Mark as read |
| Want an alert when the app is in a background tab | Your browser blocks notifications for the site | Allow notifications when the browser asks. A desktop notification then shows when a new notification arrives while the app is open in a tab you are not looking at |