Managing the queue
Call patients in turn, mark no-shows (and undo them), and clear the queue at the end of the day.
Overview
The queue is the live waiting room for one location. It lists checked-in patients in three sections: In Progress, Called and Waiting, in the order they were checked in. The cards at the top show how many are in the queue, waiting and in progress, and the average wait. A wait over 30 minutes shows in red.
Who can do what
| Action | Roles |
|---|---|
| Sync from Appointments | Owner, Admin, Receptionist, Nurse |
| Call | Owner, Admin, Dentist, Hygienist, Therapist, Nurse, Receptionist |
| Start and Complete | Owner, Admin, Dentist, Hygienist, Therapist |
| No-show, Undo, Clear Queue | Owner, Admin, Receptionist |
Buttons you cannot use are not shown.
Steps
Open the queue and pick the location. Open Queue. Use the location menu at the top right. "Live updates active" means the list updates by itself.
Call the next patient. Press Call on a waiting patient's card. They move to Called. Call them in to the room the way your clinic usually does; the app does not page the patient.
Mark a no-show. If a waiting or called patient does not come, press the cross button on their card. The app asks first. When you confirm, they leave the queue and the appointment is marked as a no-show.
Undo a mistaken no-show. Press Undo on the message that appears after you mark the no-show. The patient goes back to their place in the queue. Undo works for patients checked in today.
Sync if something looks wrong. Sync from Appointments reloads the queue from today's checked-in appointments.
Clear the queue at the end of the day. Clear Queue asks first, then marks everyone still waiting or called at this location as a no-show. Patients in progress stay.
Expected outcome
- The queue shows who is waiting, called and in progress at each location
- Changes appear for everyone with the queue open within seconds
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Queue is empty despite check-ins | Wrong location selected | Pick the other location |
| "Connecting..." stays on | Live updates dropped | Reload the page or press Sync from Appointments |
| Undo says only today's no-shows can be undone | The no-show is from an earlier day | Book a new appointment instead |
| A button is missing | Your role cannot do that action | See the table above |