Sharing imaging with the patient
Show an X-ray to the patient in the viewer, or save a copy. There is no share-to-portal or secure-link option yet.
Overview
Patients understand their care better when they can see their own images. At the moment the clinic app has no Share with patient action. You cannot send an X-ray to the patient's portal, and you cannot send a download link by email or SMS.
What you can do:
- Show the image to the patient on screen during the visit, with or without your annotations.
- Save a copy of the image to your computer with Download.
The portal has a Documents page, but it only shows documents that the clinic has marked as shared. The clinic app has no control to mark a document as shared yet.
Prerequisites
- Any clinical or front-desk role
- The image is uploaded
Steps
Open Imaging. Go to Imaging in the top menu. Use the search box to find the patient's X-ray.
Open the image. Click the image, or click the eye icon (View) in the list view. The image viewer opens.
Show it to the patient. Turn the screen to the patient. Use the viewer tools to zoom and adjust the image while you explain it. See Annotating images to mark findings.
Save a copy if you need one. Click the download icon (Download) in the viewer. The image saves to your computer. Give a copy to the patient only in a way your clinic's privacy policy allows.
Expected outcome
- The patient has seen and understood their image
- If you downloaded the image, a copy is on your computer
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| No Share with patient button | The feature does not exist yet | Show the image in the viewer, or use Download |
| Patient cannot see the X-ray in their portal | The clinic app cannot share documents to the portal yet | Show it to the patient at their next visit |
| Image not in the list | It was not uploaded, or the search does not match | See Uploading X-rays |